VoisChat Privacy Policy

VoisChat (“this App”) is developed by Shenzhen Voit Industrial Co., Ltd. (“Weila” or “we”) to provide you with voice-based real-time communication services. We take your privacy seriously. This App will use and disclose your personal information in accordance with this Privacy Policy, treating such information with the utmost diligence and prudence. Unless otherwise specified herein, we will not disclose or provide your information to third parties without your prior consent. This Privacy Policy may be updated periodically. By agreeing to our Terms of Service, you are deemed to have accepted all provisions of this Privacy Policy, which forms an integral part of our Terms of Service. If you have any questions, comments, or suggestions regarding this policy, please contact us using the information provided at the end of this document.

This policy will help you understand:

1. Scope of Application

2. How We Collect and Use Personal Information

3. How We Store Personal Information

4. How We Share, Transfer, and Disclose Personal Information

5. How We Protect Personal Information Security

6. How to Delete Your Account

7. How This Privacy Policy Is Updated

8. How to Contact Us

1. Scope of Application

  1. Personal registration information you provide when creating an account with this App;

  2. Information automatically collected when you use our services or visit our platform, including but not limited to your IP address, browser type, language preferences, access dates/times, hardware/software characteristics, and webpage records;

  3. User data we obtain legally from business partners.

You understand and agree that the following information is not covered by this Privacy Policy:

  1. Search keywords entered when using our search services;

  2. Information you publish on our platform, including activity participation, transaction details, and reviews;

  3. Violations of laws/regulations or our rules, and corresponding measures we’ve taken.

2. How We Collect and Use Personal Information

We collect personal information to provide services and ensure compliance with applicable laws. While providing information is voluntary, without it we may be unable to deliver certain services or address your inquiries.

  1. Device Optimization: We may collect device information (serial number/IMEI/OAID/UUID/Android ID/SIM IMSI), hardware model, MAC address, installed apps, and software versions to optimize display and functionality.

  2. Account Creation: We collect your phone number and SMS verification code for identity authentication. Without these, registration will fail and you will be unable to continue using this App.

  3. Service Permissions: To provide complete communication services, we may access the following device permissions. Enabling these permissions authorizes us to collect corresponding data for service delivery. Disabling them will affect related services, though you can refuse or disable these permissions at any time through your phone settings without affecting other features:

a) Microphone You can allow this App to use the microphone when using our products/services for voice communication or voice command recognition.

b) Storage By enabling local storage permission, audio, images, and video content can be cached to your phone storage for convenient playback, and you can share local images and videos with other users in this App.

c) Camera You can use the camera to scan QR codes or share photos and videos with users in this App.

d) Bluetooth You can use Bluetooth functionality with our Bluetooth devices for better communication services.

e) Auto-start To help you receive communication messages more promptly, our product provides an auto-start function. You can disable this feature in Settings -> General.

To better serve you, we use third-party SDKs that require certain permissions:

a) Firebase

Provider: Google

Purpose: Crash log statistics

Collection method: Background collection

Personal information: Device model, operating system version, unique device identifier, device language settings, IP address (for geolocation estimation), network provider, connection type (WiFi/mobile data)

Privacy Policy: https://firebase.google.com/support/privacy

b) Alibaba Cloud Object Storage Service (OSS)

Provider: Alibaba Cloud

Purpose: File and message storage

Collection method: Background collection

Personal information: Device information (serial number/IMEI/OAID/UUID/Android ID/SIM IMSI), hardware model, MAC address, network identity information: IP address (approximate location), logs

Privacy Policy: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=a2c4g.11186623.0.0.3fc85ff2WPlDw6

3. How We Store Personal Information

The information and data collected about you by this App will be stored on the servers of this App and/or its affiliated companies. Such information and data may be transmitted to, accessed from, stored in, and displayed in countries or regions outside your country of residence or where the information was collected.

4. How We Share, Transfer, and Disclose Personal Information

We will not share your information with third parties, but under the following circumstances, this App will disclose your personal information in whole or in part in accordance with your personal wishes or legal requirements:

  1. Disclosure to supervisory, administrative, or judicial authorities in accordance with legal requirements or upon their request;

  2. If you are a qualified intellectual property complainant and have filed a complaint, disclosure of your intellectual property-related information (including but not limited to IP registration number, type, and owner) to the respondent upon request to facilitate resolution of potential disputes. If you are unwilling to disclose such information, you must inform us when filing the complaint; otherwise, it will be deemed that you consent to the disclosure.

  3. In transactions conducted on this App’s platform, if any party fulfills or partially fulfills its transaction obligations and requests information disclosure, this App reserves the right to provide such user with necessary information about the counterparty (including name and contact details) to facilitate transaction completion or dispute resolution.

  4. Other disclosures deemed appropriate by this App in accordance with laws, regulations, or website policies.

5. How We Protect Personal Information Security

  1. All accounts of this App have security protection features. Please keep your username and password information secure. This App employs security measures such as password encryption to prevent loss, misuse, or alteration of your information. However, please note that no “perfect security measures” exist in information networks. You should also take effective self-protection measures, such as changing your login password regularly.

  2. When using this App’s online services for transactions, you may inevitably need to disclose personal information (e.g., contact details or mailing address) to counterparties or potential counterparties. Please protect your personal information carefully and only disclose it when necessary. If you discover any unauthorized disclosure of your personal information—especially your username or password for this App—please contact our customer service immediately. You may also report the incident to the police so that we can take appropriate measures.

6. How to Delete Your Account

Users can choose to delete their account. The specific deletion method is to click Settings -> Account & Security -> Delete Account in the App; you can also visit the website

https://voiswork.com/admin/#/user/unregist-by-email

Enter your account and password to delete your account, which takes effect immediately upon successful deletion. Please note that account deletion is irreversible. We will cease providing services to you, stop collecting your personal information, and delete or anonymize your account-related data upon request, unless otherwise required by laws, regulations, or regulatory authorities.

7. How This Privacy Policy Is Updated

  1. If we decide to modify our privacy policy, we will publish these changes within this policy, on our company website, and in other locations we deem appropriate. This will help you understand how we collect and use your personal information, who has access to it, and under what circumstances we may disclose it.

  2. We reserve the right to amend this policy at any time. Therefore, please review it regularly. For significant changes to this policy, we will update the revised version and the “Last Updated” date here and notify you through website announcements.

8. How to Contact Us

If you have any questions, comments, or suggestions regarding this policy, please contact us through the following channels:

Shenzhen Voit Industrial Co., Ltd.

Address: 17A, Caiyun Pavilion, Rainbow New City, Caitian Road, Futian District, Shenzhen

Email: sales@weila.hk

(End)